In order for Bon Echo Outfitters to provide the very best customer service possible, the following refund and cancellation policy is strictly enforced.
Reservation Bookings can be made a minimum of 24 hours in advance of your arrival. For example, if you are waiting on the weather forecast for your day trip, you can book 1 day in advance.
Only Full Day Rentals are eligible for Reservation Booking. For hourly rentals we advise arriving at our rental office before 11am to avoid the busier times, for best selection.
You must have a valid Rental form completed at our office in person, during regular Rental Office business hours. Check our Hours of Operation page on our website.
You can cancel your reservation up to 48 hours before your arrival date and receive a full refund.
If you cancel under 48 hours ahead a cancellation fee of $20 will be charged.
If you cancel under 24 hours ahead a fee of 50% of your reservation payment will be charged.
Please consult our terms and conditions page for more rental booking details